Subscriptions
Minyut plans are billed in advance — monthly or annually. We do not offer refunds for subscription periods already paid for. When you cancel, your plan remains active until the end of the current billing period, after which it reverts to the Free tier.
You keep full access to your paid plan features until the period ends. Nothing stops mid-cycle.
Annual plans
Annual plans are non-refundable once purchased. If you purchased an annual plan and change your mind within 7 days of the initial purchase — and have not embedded a chatbot or made more than 10 queries — contact us and we'll consider a full refund on a case-by-case basis.
Billing errors
If you were charged incorrectly — duplicate charge, wrong amount, or a charge after cancellation — we will refund the erroneous amount in full within 5 business days of the issue being reported. Email us at [email protected] with your Razorpay payment ID and we'll investigate.
Service downtime
If Minyut experiences extended downtime (>24 continuous hours) affecting paid accounts, we will issue a pro-rated account credit for the affected period. Credits apply to your next billing cycle and are not cashable.
BYOK plan
The BYOK plan is a platform access fee only — it does not cover your API usage costs with Groq or OpenAI. Refunds for those provider costs must be requested directly from your provider. Our BYOK subscription fees follow the same no-refund policy as other paid plans.
How to request a refund
Email [email protected] with:
- Your account email
- The Razorpay payment ID (found in your billing dashboard)
- A brief description of the issue
We review refund requests within 2 business days. Approved refunds are processed back to the original payment method within 5–7 business days, depending on your bank.
Still have questions? [email protected] · View all support options