Rate limits.
Limits are enforced per account plan. Query usage resets monthly, while chatbot and document limits apply to the resources currently in your workspace.
Plan limits
| Plan | Chatbots | Documents per chatbot | Queries per month | Branding |
|---|---|---|---|---|
| Free | 1 | 3 | 100 | Shown |
| Starter | 3 | 10 | 500 | Hidden |
| Pro | 10 | Unlimited | 2,000 | Hidden |
| BYOK | 10 | Unlimited | Unlimited | Hidden |
What counts as a query
A query is counted when a visitor submits a message to a chatbot. Opening the widget, loading configuration, and viewing the welcome message do not count as queries.
When a limit is reached
If an account reaches its monthly query limit, new chatbot requests may return a limit error until usage resets or the account upgrades. Dashboard actions continue to work.
If a chatbot or document limit is reached, remove unused resources or upgrade before creating more.
BYOK usage
BYOK accounts use their own provider key and have unlimited monthly Minyut queries in this table. Provider-side quotas, billing, and rate limits still apply.
Upgrading
Open Billing from the dashboard to change plans. Plan changes are reflected in the dashboard after the payment provider confirms the subscription update.